What is your return policy?
Damages must be reported within a 3-day timespan of receiving or merchandise cannot be returned.
Refunds can be accepted and applied to your original form of payment when postmarked within 14 calendar days from the date you receive your order. Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
We accept returns for any online credit for non-final sale items when postmarked within 30 calendar days from the date in which your order was placed.
If any returns do not meet these requirements, you will be contacted, and the items will be shipped back to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Any damages found must be reported within 3 days timespan of receiving the merchandise or they cannot be returned.
How should I send my return back?
Please refer to the Refund Policy to ensure that your return meets the criteria stated.
To complete a return scroll down to the Return tab at the bottom of our website and type in your Order Number and Email. From there choose what item(s) you want to return and fill out the information needed. A return slip will be emailed to you afterward.
We ask that you return your item(s) in the original packaging, plastic wrapping, and box.
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
We ask for 5-7 days to process your return. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Decoha